Program Champion Certification – Gold

This CustomerGauge certification offers a foundation in AX™ program operation and the Net Promoter® framework.

For those of you looking to start or enhance your career in Account ExperienceTM (B2B CX) or Customer Experience, or train up for your own NPS® program: you've found the place. This CustomerGauge Program Champion Certification courses and Gold certification offers a foundation in the Net Promoter framework and program operation. With 6 jam-packed modules, learners will walk through everything from customer loyalty economics, survey methodology, driver analysis, target-setting and more.

Estimated Time to Complete: 6 - 7 hours + 15 Additional Hours of Supplemental Content

Suggested Pre-requisite to Course: The Ultimate Question 2.0

Certification Course Curriculum

  • Course 1 Achieving Customer Loyalty

    Achieving Customer Loyalty - Gold

    Required
    Course
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    The “Achieving Customer Loyalty” Gold course provides the foundation for activities within an Account Experience™ (B2B CX) program. From better understanding how to build customer loyalty to using a Net Promoter® system — this course is necessary for any Account Experience™ or Customer Experience Executive professional.
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  • Course 2 Understanding Your AX® (B2B CX) Program

    Understanding Your AX® (B2B CX) Program - Gold

    Required
    Course
    The “Understanding Your AX® (B2B CX) Program” Gold course provides the foundation for activities within an Account Experience® (B2B CX) program. From better understanding how to implement a successful Net Promoter® System by gaining organizational buy-in — this course is necessary for any Account Experience® or Customer Experience Executive professional.
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  • Course 3 Listening to Feedback

    Listening to Feedback - Gold

    Required
    Course
    The “Listening to Feedback” Gold course provides the foundation for activities within an Account Experience™ (B2B CX) program. Learn how to better listen to your accounts and customers by conducting relationship and transactional surveys — this course is necessary for any Account Experience™ or Customer Experience Executive professional.
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  • Course 4 Analyzing Results

    Analyzing Results - Gold

    Required
    Course
    The “Analyzing Results” Gold course provides the foundation for activities within an Account Experience™ (B2B CX) program. Understand how to determine the drivers of detraction and promotion as well as which root causes to solve to create more promoters. — this course is necessary for any Account Experience™ or Customer Experience Executive professional.
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  • Course 5 Closing The Loop

    Closing the Loop - Gold

    Required
    Course
    The “Closing the Loop” Gold course provides the foundation for activities within an Account Experience™ (B2B CX) program. We will provide an overview of best practices for closing the loop and steps for closing the loop at different organizational levels. — this course is necessary for any Account Experience™ or Customer Experience Executive professional.
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  • Course 6 Optimizing Your AX® (B2B CX) Program

    Optimizing Your AX® (B2B CX) Program - Gold

    Required
    Course
    The “Optimizing Your AX® (B2B CX) Program” Gold course provides the foundation for activities within an Account Experience™ (B2B CX) program. We will provide additional performance tactics for optimizing a program — this course is necessary for any Account Experience™ or Customer Experience Executive professional.
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  • Certification Exam

    Program Champion Certification Exam - Gold

    Required
    Certification Exam
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