Master
Account Experience.
150+ lessons. 12 tracks. Real case studies from the world's best B2B brands. Get CAXP certified and grow revenue.
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Join Thousands Of Certified CAXP Professionals
What's Inside
One Platform. Complete Mastery.
12 structured learning tracks, interactive tools, real-world case studies, and a globally recognized certification.
NPS & AX Fundamentals
BeginnerUnderstand how Net Promoter Score works at the account level. Learn the difference between traditional CX and Account Experience, and why B2B leaders are switching.
18 Lessons · 6 Hours
Survey Design & Response Rates
BeginnerDesign surveys that get 40%+ response rates. Master timing, channel selection, question design, and follow-up sequences used by top-performing B2B programs.
14 Lessons · 5 Hours
Close The Loop
IntermediateBuild inner and outer loop processes that turn feedback into action. Learn how Briggs Equipment achieved a 100% closed-loop rate three years running.
16 Lessons · 7 Hours
Revenue & Monetization
IntermediateConnect NPS directly to revenue. Use the ROI Calculator to quantify retention, upsell, and referral opportunities. Build the business case your CFO will approve.
12 Lessons · 4 Hours
Industry Deep Dives
BeginnerCPG, beverage, logistics, manufacturing, technology, and services. Real case studies from Coca-Cola HBC, Heineken, DHL, Wajax, and more — with benchmarks for each sector.
22 Lessons · 10 Hours
Gaige AI & The Future Of CX
AdvancedExplore how AI is transforming customer experience. Learn to use Gaige AI for automated insights, predictive churn analysis, and intelligent closed-loop workflows.
10 Lessons · 4 Hours
Interactive Tools & Calculators
BeginnerHands-on tools you can use immediately: ROI Calculator, CX Maturity Assessment, NPS Benchmarks across 24,000+ data points, and a one-click business case builder.
4 Tools · Self-Paced
CAXP Certification Program
Advanced10-module certification covering everything above. Pass a 60-question exam (80% to pass, 90 minutes) and earn a shareable digital certificate signed by CG leadership.
10 Modules + Exam · 12 Hours
CAXP Certification
Get Certified.
Stand Out.
Earn the Certified Account Experience Professional credential. 10 modules, 60-question exam, shareable digital certificate signed by CustomerGauge CEO and COO.
Certificate Of Achievement
Your Name Here
has successfully completed all requirements for
Certified Account Experience Professional
Adam Dorrell, CEO
Camilla Scholten, COO
What Learners Say
Hear From The Community
“Account Experience changed how we think about customer relationships. The Academy made it possible for our entire team to get up to speed in weeks.”
CX Director
Fortune 500 Manufacturer
“The CAXP certification gave our team a shared language and framework. We went from ad-hoc surveys to a real program within a quarter.”
VP Customer Success
Global SaaS Company
“The ROI Calculator alone justified our investment. We showed the board a clear path from NPS to revenue — they approved the budget in one meeting.”
Head of CX
B2B Services Firm
“We rolled out the Academy to 200+ account managers globally. Within 3 months, our closed-loop response rate went from 40% to 92%.”
Global CX Lead
Enterprise Logistics Company
“The industry benchmarks were a game changer. We finally had context for our NPS scores and could set realistic, data-backed targets for each region.”
Director of Insights
CPG Multinational
“I earned my CAXP certification and it immediately elevated conversations with our C-suite. Account Experience isn’t just a metric anymore — it’s our growth strategy.”
Senior CX Manager
B2B Technology Firm
FAQ
Frequently Asked Questions
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